FAQ
We also have all products that you can order online in stock. Orders that we receive by 2 p.m. and that you have already paid for with credit card, PayPal or Twint are usually processed and shipped on the same day. If you order on account and are a new customer, we will ship as soon as we have received payment.
Switzerland and Liechtenstein:
Delivery fee B-Post: CHF 6.90
Delivery fee A-Post: CHF 7.50
Delivery fee for small packages: CHF 4.50
For orders over CHF 100.00 we ship free of charge within Switzerland and Liechtenstein.
EU:
Shipping costs will be calculated at the time of purchase.
Sample shipment
For many products, you have the option of ordering samples or testers. Simply put the product " sample shipment " in your shopping cart and describe which products you would like to test.
Advice
During our opening hours, we will be happy to advise you by phone or via our chat.
Right of return
You can also return unopened products to us within 30 days of ordering.
Advice
Mootes Shop Zurich
Do you have any questions about our products? Visit us in our shop in Zurich or contact us via chat, phone or email.
T: 044 430 00 88
E: backoffice@mootes.ch