Data protection

Principle and scope

This data protection information relates to the processing of personal data in connection with visiting the websites mootes.ch . In order to be able to use our websites and the associated online services or online applications (collectively, services), we process your personal data (hereinafter also referred to as 'data'). Please note that this data protection information does not apply to third-party websites to which our website may be linked.

Personal data refers to information relating to an identified or identifiable natural person. Certain categories of particularly sensitive personal data, such as health data, are particularly protected by special legal provisions. The term processing includes all processes related to your data, including collection, storage, use, disclosure, archiving or deletion.

When processing data, we adhere to the Federal Data Protection Act (DSG), the corresponding implementing regulation (DSGV) and other applicable data protection laws (e.g. the European General Data Protection Regulation, GDPR), if they are applicable.

Below we would like to explain to you what data we collect, for what purpose we use it and what rights you have in relation to your data.

If you provide us with data about third parties, we will assume that you are authorized to do so and that the data provided is correct. We therefore ask you to inform the relevant third parties about the processing of their data by us and to provide them with a copy of this data protection information or the relevant product information. If we notify you of an updated version of these documents, we ask that you also pass on these new versions.

Our employees are regularly trained in data protection issues and are subject to a duty of confidentiality. In addition, compliance with data protection regulations is monitored by our data protection department.

Responsible bodies and contact

The person responsible for the processing of data described in this data protection declaration is:

Mootes GmbH
Konradstrasse 55
8005 Zurich

If you have any questions or concerns regarding the processing of your data and your data protection rights towards us, please contact:

Mootes GmbH
Data Protection Office
Konradstrasse 55
8005 Zurich
E-mail: backoffice@mootes.ch

Edited data

We attach great importance to protecting your personal data. When you use our website and services, we primarily process the data necessary for use that you provide to us and the information we collect directly (see below).

When you use our website and services, we collect metadata, such as information about your browser (type and version), your device type (e.g. smartphone or tablet) and your IP address. We also collect access data, also known as log data. These include the name of the website accessed, date and time of access, amount of data transferred, notification of successful access, information about the operating system and information about the last website visited.

We only store and process further data about you if you send it to us when using services and tools (e.g. contact form). Further data protection-relevant information for specific tools can be found further down in this data protection declaration.

Purpose

We process your data exclusively for the purposes that we communicated to you when we collected your data and for other purposes compatible with these purposes. Further information about the basis of our data processing can be found further down in this data protection declaration.

Processing of data

We process your data for various purposes related to communicating with you. This includes in particular answering inquiries, asserting your rights and contacting you if you have any questions. We primarily use communication data and master data, as well as registration data relating to the offers and services you use. This data may be stored for documentation purposes, training, quality assurance and inquiries.

We also process data for marketing purposes and to maintain customer relationships. We may send general or personalized information about our offering to our users, for example in the form of irregular contacts by email, post or telephone, as well as other channels for which we have contact information from you. You have the option at any time to reject such contacts or to refuse or revoke your consent to be contacted for advertising purposes. With your consent, we can tailor our online offering more specifically to the needs of our users.

We can also use your data for market research, to improve our online offering, our services and, if necessary, for product development.

Finally, we may also store and process your data on our website for security reasons and to control access.

Log files

We mainly use data to create server log files to carry out statistical evaluations for the operation of the website, to ensure the security of the IT systems and to optimize the website. We primarily use log data. The legal basis for this data processing is our legitimate interest in offering you a secure and smooth user experience at all times. We also reserve the right to subsequently check the log data if there are concrete indications of illegal use.

contact form

If you contact us using the contact form, we will collect your contact details in order to process your request and answer any questions you may have. This data is transmitted in encrypted form.
If you have provided us with your email address or contacted us directly by email, we may also send you information by email that is related to processing your concerns and questions.

The legal basis for processing your data is based on our legitimate interest in being able to process your online request efficiently and effectively. If the aim of the email contact is to conclude a contract, data processing is based on the initiation of this contractual relationship.

Chat function

If you use live chat, we process your input to answer your request. The content and purpose of the communication will be determined by the message content you provide or your request.

The legal basis for processing your data is based on our legitimate interest in providing you with attractive online consultation on our website.

Blog with comment function

We use a blog with a comment function on our website.

Newsletter klaviyo

We use klaviyo to send emails and manage our marketing communications. Mailchimp is based in the USA. When using klaviyo, certain personal data such as name, email address and interactions with our emails may be transferred to klaviyo servers and processed there.

The legal basis for processing your data is based on your consent, which you gave when you registered to receive our emails. You have the right to withdraw this consent at any time by using the unsubscribe link included in every email from us or by contacting us.

Further information about data protection at klaviyo can be found in their data protection policy under the following link: Data Processing Agreement | Klaviyo Legal

Double opt-in

In order to guarantee the security of your data, we use double opt-in procedures. This means that after you register for the newsletter, we will send you an email to the email address you provided with a confirmation link. The address will only be released to the newsletter distribution list after clicking on this link. Registering for the newsletter therefore requires your consent.

User accounts

We can create user accounts for users on our website.

Bexio

Customer data can be integrated from our website into Bexio (Bexio AG, Alte Jonastrasse 24, 8640 Rapperswil, Switzerland). This is particularly the case if there is a contractual relationship between us. The data can be stored in Bexio to increase efficiency.

The legal basis for processing your data is based on our legitimate interest in optimizing processes. Further information on the data protection regulations in Bexio can be found at the following link: www.bexio.com/de-CH/guidelines/data protection

Payment provider

We offer you various payment methods for payments on our website.

Twint

We offer the Twint payment method for payments on our website. If you select this option, your payment details and other necessary information will be transmitted to Twint.
This may include personal information required to process the transaction.

Please note that we do not have direct access to your Twint account information. The payment transaction takes place directly via Twint.

We recommend that you familiarize yourself with Twint's privacy policy for further information on data processing in connection with Twint payments.

PayPal

We offer the PayPal payment method for payments on our website. If you select this option, your payment details and other necessary information will be sent to PayPal.
This may include personal information required to process the transaction.

Please note that we do not have direct access to your PayPal account information. The payment transaction takes place directly via PayPal.

We recommend that you familiarize yourself with PayPal's privacy policy for further information on data processing related to PayPal payments.

Payment by credit card via WooCommerce Payment

When you make a credit card payment on our website, the necessary payment details and information are transferred to WooCommerce.
This may include personal data that is necessary to process the payment.

Please note that we do not have direct access to your payment information such as credit card details or other payment details. The payment transaction takes place directly via WooCommerce Payment.

We recommend that you familiarize yourself with WooCommerce's privacy policy for further information on data processing related to payments via WooCommerce Payment.

marketing

We may use your data to occasionally inform you about news, new products, services or other services from us and possibly our partners that may be of interest to you.
If you do not want to consent to the use of your data for marketing purposes, you can inform us accordingly or refuse or revoke your consent to receive marketing information.

Cookie preferences

We provide you with the opportunity to adapt the use of cookies on our website to your needs via the Cookie Preference Center or to revoke your consent to the use of cookies.

In addition, most browsers offer the option of being warned/informed when cookies are set or of completely banning cookies. If you would like to receive a complete and up-to-date overview of all third-party access to your browser, specific browser plugins provide this function.

Our website or other online publications of ours may incorporate third-party content, such as maps from Google Maps, fonts from Google Fonts or videos from YouTube. This means that your IP address is communicated to these providers. Certain external services may only be activated after your explicit confirmation.
We integrate this external content to provide you with useful information or functions or to optimize your user experience. We do not carry out any further data processing. Our legitimate interest in offering you this content or functions is therefore the legal basis for this data processing. We strive to only include external providers where your IP address is used exclusively to deliver the content. However, we have no influence on the possible storage and processing of your IP address by third parties. For this reason, we refer to the data protection declaration of the relevant service for data processing by the respective third party provider.

Google Fonts

We can use Google Fonts on our website to display selected fonts as well as icons and symbols on our website. This is a service provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA).
You can find further information about Google Fonts at the following link: developers.google.com/fonts/faq/privacy?hl=de

Google Analytics

We can use Google Analytics and Google Tag Manager on our website. This is a web analysis service and a supporting tool provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA).
Google Analytics uses cookies to analyze the use of our website. By default, the usage data generated by the service is transmitted to servers in a Google data center and stored there. It is possible that additional personal data will be collected via Google Analytics and Google Tag Manager and that this data will be passed on by Google to third parties if this is required by law or if third parties process the data on behalf of Google. We do not pass on any personal data to Google without your consent.
The legal basis for processing your data is based on our legitimate interest in analyzing user behavior in order to optimize our offering. You can find further information about Google Analytics and Google Tag Manager at the following link: support.google.com/tagmanager/?hl=de#topic=3441530

Google Ads

We can use Google Ads on our website in conjunction with Google Conversion Tracking. This service is provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA). If you reach our website via a Google ad, Google Ads places a cookie on your device. If you visit certain pages on our website, Google and we use the cookie to recognize that you clicked on the ad and were redirected to the corresponding page. Each Google Ads customer receives their own cookie, which is not used for personal identification.

The information collected by the conversion cookie is used to create conversion statistics for Google Ads customers and to analyze your surfing behavior for marketing purposes. This allows us to tailor our advertising offers to your interests. However, no personal information that can be used to directly identify you will be transmitted.

The legal basis for processing your data is based on our legitimate interest in better tailoring our advertising offers to our users. Further information about conversion tracking as well as general details about Google Ads and the Google Marketing Platform can be found under the following links:
– support.google.com/google-ads/answer/6095821?hl=de
– ads.google.com/home/
– marketingplatform.google.com/about/

Google Maps

We can integrate maps and services from Google Maps on our website. When using our website in Switzerland or the European Economic Area (EEA), the map services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). If you use our site in another country, the service is provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA).

The integration of Google Maps on our websites allows us, for example, to show you an interactive map directly on our site, which makes it easier for you to geographically locate the address we publish.

When you use Google Maps, your IP address is communicated to Google. Google can only link your data to your Google user account if you are logged in at the time. If you do not want this to be assigned to your Google user account, you have the option of logging out of the use of Google Maps in your Google account.

The legal basis for processing your data is based on our legitimate interest in providing you with useful information, facilitating location-based searches and automatically completing address data.
You can find further information about Google Maps at the following link: blog.google/products/maps/

Google Remarketing

We can integrate remarketing services from Google on our site. These services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA).

In order to present you with interest-based advertisements as part of the Google advertising network when you visit our website, Google uses remarketing cookies. This allows you to be shown advertisements on other websites that are also connected to the Google advertising network that are related to content that you have previously accessed on our website. If you do not want to use Google's remarketing function, you can deactivate it through the appropriate settings on Google. We do not pass on any personal data to Google without your consent.

The legal basis for processing your data is based on our legitimate interest in better tailoring our advertising offers to our users. You can find further information about Google Remarketing at the following link: support.google.com/google-ads/answer/2453998?hl=de

Social media plugins

We can integrate services from various social media on our website, which can usually be identified by the corresponding company or network logos.

When you use these services, your IP address is communicated to their provider. The providers can use the IP address to link your data to your social media user account, provided you are logged in at the time. It is also possible that your IP address will be stored by the providers even if you are logged out or without a corresponding social media account.

The legal basis for processing your data is based on our legitimate interest in providing you with attractive social media-related tools on our website.

Facebook pixels

On our website we can use the Facebook pixel and Facebook retargeting from Facebook Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland), a subsidiary of Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025, USA). use.

A tracking cookie is stored in the user's browser via the Facebook pixel, which allows us to track your behavior while you visit our website. In addition, interest-based advertisements (Facebook retargeting) can be displayed and user profiles (profiling) can be created. If you have a Facebook account and do not want the data described to be collected and transferred to Facebook, you have the option of deactivating this function using the following link: facebook.com/ads/preferences/?entry_product=ad_settings_screen

The legal basis for processing your data is based on our legitimate interest in analyzing user behavior in order to optimize our offering and, if necessary, better tailoring our advertising offers to our users. You can find further information about the Facebook Pixel at the following link: facebook.com/about/privacy/ .

TikTok pixels

We may use the tracking pixel from the social network TikTok (TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland and TikTok Information Technologies UK Limited, WeWork, 125 Kingsway, London, WC2B 6NH, Great Britain) on our website.

We can use the TikTok pixel to track your behavior while you visit our website. The usage data generated by the service is transmitted to servers in a TikTok data center by default and stored there and allows us to optimize our offering and your user experience based on this. The data can also be used for personalized ads via the TikTok advertising network and other targeting measures.

The legal basis for processing your data is based on our legitimate interest in analyzing user behavior in order to optimize our offering and, if necessary, better tailoring our advertising offers to our users. You can find further information about the TikTok pixel at the following link: tiktok.com/legal/privacy-policy?lang=de-DE

Youtube

On our website we can provide services from YouTube, a service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA), which is operated by the subsidiary Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). , use.

YouTube is a service for free storage, distribution, rating and commenting on video clips. We embed the clips directly into our website. By using this service on our website, your IP address is communicated to YouTube. YouTube can only link your data to your Google user account if you are logged in at the time. If you do not want such an association with your Google user account, please log out of your Google account or adjust the settings in your Google account under “Data and data protection” – “Data from apps and services you use”. . It is also possible that your IP address will be stored by the provider even if you are logged out or without a corresponding Google account and used for profiling purposes.

The legal basis for processing your data is based on our legitimate interest in offering you video material in an optimized version directly in the content of our website. You can find further information at the following link: https://www.youtube.com/intl/de_be/howyoutubeworks/user-settings/privacy/

Your rights

In accordance with the applicable data protection regulations and under certain conditions, you have the following rights:

Right to information: You can request information from us about whether we process your personal data and, if so, what data this is.

Right to rectification: – You can request that we correct incorrect data or complete incomplete data.

Right to deletion: You can request the deletion of your data. Please note, however, that certain legal provisions or legitimate interests may limit our obligation to delete.

Right to data portability: – Under certain conditions, you can request that we provide you with the data you have provided in a structured, common and machine-readable format.

Right to withdraw consent: – If the data processing is based on your consent, you can revoke this consent at any time. Please note that the revocation does not affect the lawfulness of the data processing carried out up to the revocation.

Right to object: – Under certain circumstances, you have the right to object to the processing of your data, in particular for direct marketing purposes or legitimate interests.

Right to complain: – If you do not agree with how we handle your data, you have the right to contact our data protection officer or at edoeb.admin.ch to contact the responsible data protection supervisory authority.

Please note that these rights are subject to legal requirements and that exceptions and limitations may apply. To exercise your rights, you can contact us in writing or by email at the address below.

Mootes GmbH
Data Protection Office
Konradstrasse 55
8005 Zurich
E-mail: backoffice@mootes.ch

SSL

Due to the technical structure of the Internet as an open network, secure transmission of your data cannot be guaranteed in all cases. If you send your personal information to us, you always do so at your own risk.

To ensure the protection of your transmitted data, we use encryption mechanisms in accordance with current security standards (Transport Layer Security, TLS). TLS is a protocol for secure data transmission on the Internet and is supported by most browsers. It uses the public key method, in which data can be encrypted with a publicly accessible key and only decrypted with a specific private key. Most browsers indicate whether a connection is secure using a key icon or padlock.

We take various technical and organizational security precautions to ensure the protection of your data within our system. However, we would like to point out that despite these measures, there is a risk of data loss, unauthorized access to or manipulation of the data by third parties. Please also note that certain network sections and your computer lie outside our controllable security area. As a user, you are responsible for informing yourself about the necessary security precautions and taking the necessary measures within your sphere of influence. Liability on our part for damages that you incur as a result of data loss or manipulation is fundamentally excluded.

Retention of data

We only store your data for as long as it is necessary for the purposes we have stated or as we are legally or contractually obliged to do so. Data that is no longer necessary for the stated purposes in the future will be deleted by us as part of our regular data maintenance or, alternatively, anonymized.