Skip to main content

Terms and conditions

1. Validity of the General Terms and Conditions and conclusion of the contract

These general terms and conditions (GTC) apply to purchase contracts with private customers and companies that are concluded via the website www.mootes.ch.

The contract is concluded as soon as the order confirmation is received by the buyer.

These General Terms and Conditions also apply to purchase contracts concluded in another way, e.g. by telephone, fax or letter. Customers will be informed in the order confirmation where they can download the General Terms and Conditions on the Internet.

2. Prices

Prices are given in CHF. All prices include 7.7% VAT. Shipping costs are charged extra.

The Mootes company reserves the right to change prices at any time. The prices published on the website on the order date apply to customers.

3. Delivery conditions

Delivery time: 2 – 3 working days. For new customers, shipping takes place after receipt of payment. If a longer delivery period is necessary, the customer will be informed at the latest after this period has expired. If no information is provided, the customer is entitled to forego delivery.

4. Liability and guarantee

The buyer must inspect the delivered goods as quickly as possible and report any defects immediately. The responsible customer service can be found at www.mootes.ch/kontakt/ .
Secret defects can still be claimed even after the goods have been put into operation or used. Making payments does not constitute a waiver of notice of defects.

If there is a defect, the buyer has the choice of demanding repairs free of charge, making a deduction from the price corresponding to the reduced value, withdrawing from the contract or obtaining a replacement delivery.

The information on mootes.ch is for general information. Despite careful checking, we assume no liability for the completeness and up-to-dateness of the information provided.

5. 1 – Payment

Payment is possible in the following ways:

  • Credit cards (Visa or MasterCard)
  • PayPal
  • Twint
  • The invoice
  • Advance payment for new customers

5. 2 – Payment on account

The invoice will be sent by email. We ask you to pay the invoice after 10 days. If the invoice is still outstanding after 60 days, we will hand the invoice over to the Creditreform debt collection agency. This may involve additional costs.

6. Liability for online connections

Mootes undertakes to ensure state-of-the-art security in systems, programs, etc. that it owns and over which it has influence, and to follow data protection rules.

Customers must ensure the security of the systems, programs and data that are within their sphere of influence. In their own interest, customers should keep passwords and user names secret from third parties.

The Mootes company is not liable for defects and disruptions for which it is not responsible, especially not for security deficiencies and operational failures of third-party companies with which it works or on which it is dependent.

Furthermore, Mootes is not liable for force majeure, improper action and disregard of the risks on the part of the customer or third parties, excessive use, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disruptions by third parties (viruses, worms, etc.), that happen despite the necessary current safety precautions.

7. Data protection

Based on Article 13 of the Swiss Federal Constitution and the federal data protection regulations (Data Protection Act, DSG), every person has the right to protection of their privacy and protection against misuse of their personal data. We comply with these regulations. Personal data is treated as strictly confidential and is neither sold nor passed on to third parties.

In close cooperation with our hosting providers, we strive to protect the databases as best as possible against unauthorized access, loss, misuse or forgery.

When you access our websites, the following data is stored in log files: IP address, date, time, browser request and general information transmitted about the operating system or Browser. This usage data forms the basis for statistical, anonymous evaluations so that trends can be identified, which we can use to improve our offerings accordingly.

You can find further information about data protection on the page Data protection.

8. Application of law and place of jurisdiction

The place of jurisdiction for all claims in connection with your order is Zurich. Swiss law applies.